{"id":1143,"date":"2021-02-27T15:34:55","date_gmt":"2021-02-27T14:34:55","guid":{"rendered":"https:\/\/tuftingeurope.com\/neem-contact-op-met\/"},"modified":"2026-07-10T13:51:52","modified_gmt":"2026-07-10T11:51:52","slug":"contact","status":"publish","type":"page","link":"https:\/\/tuftingeurope.com\/nl\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"\n\n<style>\/* Tufting Europe \u2014 contact page styles. Self-contained.\n   Set --te-brand from Flatsome > Styles > Colors > Primary. *\/\n\n:root {\n\t--te-brand: #525f94;\n\t--te-ink: #1a1d23;\n\t--te-body: #4a5260;\n\t--te-muted: #6b7280;\n\t--te-line: #dfe3e9;\n}\n\n.te-page-lede {\n\tcolor: var(--te-ink);\n\tfont-size: 2rem;\n\tfont-weight: 700;\n\tletter-spacing: -0.015em;\n\tline-height: 1.2;\n\tmargin: 0 0 12px;\n}\n\n.te-page-intro {\n\tcolor: var(--te-body);\n\tfont-size: 1.05rem;\n\tline-height: 1.6;\n\tmargin: 0;\n\tmax-width: 36em;\n}\n\n.te-section-title {\n\tcolor: var(--te-ink);\n\tfont-size: 1.5rem;\n\tmargin: 0 0 20px;\n}\n\n.te-faq-link,\n.te-form-hint a {\n\tcolor: var(--te-brand);\n\tfont-weight: 600;\n\ttext-decoration: underline;\n\ttext-decoration-thickness: 1px;\n\ttext-underline-offset: 2px;\n}\n\n.te-faq-link:hover,\n.te-form-hint a:hover {\n\tcolor: var(--te-ink);\n}\n\n.te-faq-link::after {\n\tcontent: \" 92\";\n\ttext-decoration: none;\n}\n\n.accordion-title {\n\tcolor: var(--te-ink);\n\tfont-weight: 600;\n}\n\n\/* Channel row *\/\n\n.te-channels {\n\tborder-bottom: 1px solid var(--te-line);\n\tborder-top: 1px solid var(--te-line);\n}\n\n.te-channel-label {\n\tcolor: var(--te-muted);\n\tdisplay: block;\n\tfont-size: 12px;\n\tfont-weight: 700;\n\tletter-spacing: 0.07em;\n\tmargin-bottom: 6px;\n\ttext-transform: uppercase;\n}\n\n.te-channel-value {\n\tcolor: var(--te-ink);\n\tdisplay: block;\n\tfont-size: 15px;\n\tfont-weight: 700;\n\tmargin-bottom: 4px;\n}\n\na.te-channel-value {\n\tcolor: var(--te-brand);\n}\n\na.te-channel-value:hover {\n\tcolor: var(--te-ink);\n}\n\n.te-channel-note {\n\tcolor: var(--te-body);\n\tdisplay: block;\n\tfont-size: 13px;\n\tline-height: 1.55;\n}\n\n\/* Form *\/\n\n.te-form-card {\n\tpadding: 0;\n}\n\n.te-form-hint {\n\tcolor: var(--te-body);\n\tfont-size: 13px;\n\tline-height: 1.5;\n\tmargin: 0 0 14px;\n}\n\n@media screen and (min-width: 850px) {\n\t.te-form-col .col-inner {\n\t\tposition: sticky;\n\t\ttop: 100px;\n\t}\n}\n\n@media screen and (max-width: 849px) {\n\t.te-page-lede {\n\t\tfont-size: 1.6rem;\n\t}\n\n\t.te-form-col {\n\t\tmargin-top: 32px;\n\t}\n}\n<\/style>\n\n\n\n\t<section class=\"section\" id=\"section_1792676119\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row row-large\"  id=\"row-1206865446\">\n\n\t<div id=\"col-968119990\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n\n<p class=\"te-page-lede\">Laten we je weer aan het tufting krijgen.<\/p>\n<p class=\"te-page-intro\">Vraag over tufting, een bestelling of je machine? De meeste antwoorden vind je in de FAQ hieronder. Staat die van jou er niet bij, dan bereikt het formulier direct ons supportteam.  <\/p>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1792676119 {\n  padding-top: 32px;\n  padding-bottom: 32px;\n  background-color: rgb(247,248,250);\n}\n@media (min-width:550px) {\n  #section_1792676119 {\n    padding-top: 48px;\n    padding-bottom: 48px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\n\n\t<section class=\"section\" id=\"section_1531261112\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row row-collapse row-divided te-channels\"  id=\"row-1792231392\">\n\n\n\t<div id=\"col-630422805\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<span class=\"te-channel-label\">E-mail<\/span>\n<a class=\"te-channel-value\" href=\"mailto:support@tuftingeurope.com\">support@tuftingeurope.com<\/a>\n<span class=\"te-channel-note\">Antwoord binnen 24 uur op werkdagen. Vermeld je bestelnummer. <\/span>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-630422805 > .col-inner {\n  padding: 24px 28px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\n\t<div id=\"col-1443399133\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<span class=\"te-channel-label\">WhatsApp<\/span>\n<a class=\"te-channel-value\" href=\"https:\/\/wa.me\/31854018701\" target=\"_blank\" rel=\"noopener\">Start een chat<\/a>\n<span class=\"te-channel-note\">Het beste voor machinestoringen. Stuur direct een foto of video vanaf je telefoon. <\/span>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1443399133 > .col-inner {\n  padding: 24px 28px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\n\t<div id=\"col-2081659508\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<span class=\"te-channel-label\">Zakelijk en onderwijs<\/span>\n<a class=\"te-channel-value\" href=\"https:\/\/tuftingeurope.com\/nl\/scholen-en-universiteiten\/\">Inkooporders en facturering<\/a>\n<span class=\"te-channel-note\">Offertes, inkooporders en Peppol-facturering voor universiteiten, instellingen en studio&#8217;s.<\/span>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-2081659508 > .col-inner {\n  padding: 24px 28px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1531261112 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\n\t<section class=\"section\" id=\"section_1870445199\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row row-large align-top\"  id=\"row-681138488\">\n\n\n\t<div id=\"col-1402251623\" class=\"col medium-7 small-12 large-7\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n<h2 class=\"te-section-title\">Veelgestelde vragen<\/h2>\n\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2887980017\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2887980017-label\" class=\"accordion-title plain\" href=\"#accordion-item-waar-is-mijn-bestelling?\" aria-expanded=\"false\" aria-controls=\"accordion-2887980017-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Waar is mijn bestelling?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2887980017-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2887980017-label\">\n\t\t\t\n\n<p>Zodra je bestelling is verzonden, ontvang je een tracking-e-mail met een link om je pakket te volgen. Bestellingen binnen Nederland komen doorgaans binnen 1 tot 2 werkdagen aan. Bestellingen elders in Europa duren meestal 2 tot 4 werkdagen.  <\/p>\n<p><a class=\"te-faq-link\" href=\"https:\/\/tuftingeurope.com\/nl\/verzending\/\">Bekijk verzendinformatie<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n\t<div id=\"accordion-1924740657\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1924740657-label\" class=\"accordion-title plain\" href=\"#accordion-item-een-deel-van-mijn-bestelling-ontbreekt\" aria-expanded=\"false\" aria-controls=\"accordion-1924740657-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Een deel van mijn bestelling ontbreekt<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1924740657-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1924740657-label\">\n\t\t\t\n\n<p>Controleer eerst je bestelbevestiging om te zien of artikelen apart zijn verzonden. Frames worden altijd apart van de rest van je bestelling verzonden. <\/p>\n<p>Als er echt iets ontbreekt, neem dan contact met ons op met je bestelnummer en een foto van wat je hebt ontvangen, dan lossen we het op.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n\t<div id=\"accordion-1193459995\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1193459995-label\" class=\"accordion-title plain\" href=\"#accordion-item-verzendopties-en-levertijden\" aria-expanded=\"false\" aria-controls=\"accordion-1193459995-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Verzendopties en levertijden<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1193459995-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1193459995-label\">\n\t\t\t\n\n<p>Wij verzenden door heel Europa vanuit Nederland. De standaardlevering is 1 tot 2 werkdagen binnen Nederland en 2 tot 4 werkdagen voor de rest van Europa. <\/p>\n<p>Tarieven, drempels voor gratis verzending en levertijden vari\u00ebren per land.<\/p>\n<p><a class=\"te-faq-link\" href=\"https:\/\/tuftingeurope.com\/nl\/verzending\/\">Bekijk volledige verzendinformatie<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n\t<div id=\"accordion-1660267947\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1660267947-label\" class=\"accordion-title plain\" href=\"#accordion-item-mijn-product-is-beschadigd-aangekomen-of-is-defect\" aria-expanded=\"false\" aria-controls=\"accordion-1660267947-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Mijn product is beschadigd aangekomen of is defect<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1660267947-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1660267947-label\">\n\t\t\t\n\n<p>Neem binnen 14 dagen na ontvangst van je bestelling contact met ons op. Vermeld je bestelnummer en een duidelijke foto van het probleem. <\/p>\n<p>Stuur ons bij een machinestoring een bericht op <a class=\"te-faq-link\" href=\"https:\/\/wa.me\/31854018701\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a> met een korte video van de draaiende machine. Dit is voor ons de snelste manier om een diagnose te stellen, en videobestanden zijn vaak te groot voor het formulier. <\/p>\n<p><a class=\"te-faq-link\" href=\"https:\/\/tuftingeurope.com\/nl\/retourzendingen-en-terugbetalingen\/\">Beleid voor retourneren en terugbetalingen<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n\t<div id=\"accordion-1336649895\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1336649895-label\" class=\"accordion-title plain\" href=\"#accordion-item-wanneer-is-een-product-weer-op-voorraad?\" aria-expanded=\"false\" aria-controls=\"accordion-1336649895-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Wanneer is een product weer op voorraad?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1336649895-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1336649895-label\">\n\t\t\t\n\n<p>Meld je aan voor een voorraadnotificatie op de productpagina en we mailen je zodra het terug is. Voor grotere of terugkerende voorraadvragen kun je contact met ons opnemen voor onze beste inschatting. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n\t<div id=\"accordion-2625706645\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2625706645-label\" class=\"accordion-title plain\" href=\"#accordion-item-hoe-stel-ik-mijn-tuftingmachine-in-en-hoe-gebruik-ik-deze?\" aria-expanded=\"false\" aria-controls=\"accordion-2625706645-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Hoe stel ik mijn tuftingmachine in en hoe gebruik ik deze?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2625706645-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2625706645-label\">\n\t\t\t\n\n<p>Onze handleidingen behandelen de installatie, het inrijgen, onderhoud en probleemoplossing voor elke machine die we verkopen. Als je net begint, start dan met de gids voor beginners. <\/p>\n<p><a class=\"te-faq-link\" href=\"https:\/\/tuftingeurope.com\/nl\/help\/\">Open de handleidingen<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n\t<div id=\"accordion-3561610042\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3561610042-label\" class=\"accordion-title plain\" href=\"#accordion-item-verstrekken-jullie-offertes,-inkooporders-of-peppol-facturering?\" aria-expanded=\"false\" aria-controls=\"accordion-3561610042-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Verstrekken jullie offertes, inkooporders of Peppol-facturering?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3561610042-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3561610042-label\">\n\t\t\t\n\n<p>Ja. Registreer je instelling en wij regelen offertes, inkooporders en Peppol-facturering voor je. <\/p>\n<p><a class=\"te-faq-link\" href=\"https:\/\/tuftingeurope.com\/nl\/scholen-en-universiteiten\/\">Inkooporders en institutionele facturering<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1402251623 > .col-inner {\n  padding: 0px;\n}\n@media (min-width:550px) {\n  #col-1402251623 > .col-inner {\n    padding: 0px 32px 0px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\n\t<div id=\"col-1163503901\" class=\"col te-form-col medium-5 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n<div class=\"te-form-card\">\n  <p class=\"te-form-hint\">Vermeld je bestelnummer voor alles wat met je bestelling te maken heeft. Stuur je een video van een defecte machine? Gebruik dan <a href=\"https:\/\/wa.me\/31854018701\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a>.  <\/p>\n  <div data-gorgias-contact-form-uid=\"tzik3dgn\"><\/div>\n  <script defer src=\"https:\/\/contact.gorgias.help\/api\/contact-forms\/loader.js?v=2\" data-gorgias-loader-contact-form=\"\"><\/script>\n<\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1870445199 {\n  padding-top: 32px;\n  padding-bottom: 32px;\n}\n@media (min-width:550px) {\n  #section_1870445199 {\n    padding-top: 56px;\n    padding-bottom: 56px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"bwfblock_default_font":"","footnotes":""},"class_list":["post-1143","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tuftingeurope.com\/nl\/wp-json\/wp\/v2\/pages\/1143","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tuftingeurope.com\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tuftingeurope.com\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tuftingeurope.com\/nl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tuftingeurope.com\/nl\/wp-json\/wp\/v2\/comments?post=1143"}],"version-history":[{"count":9,"href":"https:\/\/tuftingeurope.com\/nl\/wp-json\/wp\/v2\/pages\/1143\/revisions"}],"predecessor-version":[{"id":77075,"href":"https:\/\/tuftingeurope.com\/nl\/wp-json\/wp\/v2\/pages\/1143\/revisions\/77075"}],"wp:attachment":[{"href":"https:\/\/tuftingeurope.com\/nl\/wp-json\/wp\/v2\/media?parent=1143"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}