blackfriday tufting sale 1 zwarte vrijdag

FAQ

Answers to our frequently asked questions

Delivery times vary per country. See our shipping estimates here. All orders are shipped from Amsterdam, Netherlands.

We can only change the delivery address before we ship. Please contact our customer support to change any order details.

Black Friday is our busiest moment of the year. Please understand that there might be a delivery delay of a few days depending on your region.

Klarna: Back Payment is available for customers from the Netherlands, Austria, Germany, Finland and France.

Post-payment gives customers from Belgium, Finland, the Netherlands, Germany and Austria 30 days to pay the invoice after their order has been delivered. Once the order is shipped, you receive the invoice via Klarna.

You receive the invoice of your purchase as an attachment to your order e-mail.
 

Yes, add your VAT number during checkout to order as a business and have tax reduced from your order.

We know you’re going to love our products, but just in case you don’t, we’ve got you covered.

Returns must be submitted to us within 14 days after delivery via su*****@tu***********.com. You can notify us of your return using your email and the order number which can be found in your shipping confirmation email. You will receive a return label via our partner Sendcloud.

Returns within 14 days will receive a full refund, including shipping costs. If 14 days have gone by since the delivery of your goods, unfortunately, we can’t offer you a refund or exchange.

See our Returns page for more details.

Still have a question?

Please contact us for more information.

Get in touch