Questions fréquemment posées
Yes. Tufting Europe exclusively offers the latest original and authentic tufting guns. You can expect a fully working and reliable tufting machine. We will never offer infamous unreliable replica units.
Yes. Enter your EU VAT details during checkout to purchase as a company and have tax deducted when ordering outside of the Netherlands.
No, we cannot guarantee delivery on a exact day as shipping times vary per country. However, you can specify which day you would like us to start shipping your order via our customer service. This can be any date in the future.
We can only change the delivery address before we ship out your order. Once your package is in transit, we cannot alter the address. With that in mind, please choose your delivery address carefully and try to avoid temporary locations such as a holiday address.
If you checked out as a guest and made an account at a later time, we can link your old order to a new account so you can access your invoice. Contact our customer support with your account e-mail and order numbers.
Living in the EU? No import tax! Since we are an EU registered company based in Amsterdam, Netherlands we pay all import and VAT duties for you in advance. This only applies to country’s within the EU. You only pay during checkout.
Customers from the United Kingdom, Norway, Switzerland and elsewhere may be charged import duties and taxes. We compensate this by offering TAX free shopping to our non EU customers. Duties rates vary depending on the value of the goods.
This does not include: Norway, the United Kingdom and Switzerland. For the United Kingdom, customs fee for a tufting gun is around £67. For Norway, customs fee for a tufting gun is around 1150 Norwegian Kr.
Please note that if you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.
We ship to every country in Europe, if you want to have your package delivered somewhere else, contact us. We will try to find an affordable shipping solution. See our shipping estimates here.
See our returns and refunds page.
Your warranty period is valid for six months from the date of the original purchase from Tufting Europe and is valid provided the product is only used in accordance with published guidelines from Tufting Europe for the product, including the product’s user manuals and technical specifications.
If your warranty period is over and something happens, we will find a way to help you keep on tufting. Reach out to our customer service!
Shipping costs differ per country. Enter your address in your cart or during checkout to calculate the shipping costs. You can combined multiple items into one shipment, the price will not change and is for the total shipping lot, not per item.
Using water or a mild detergent, clean the affected areas. Rugs made of mixed fibers may wear unevenly over time. Floor rugs should be displayed in a low-traffic area, on a table or shelf, or hung on the wall to extend their life. To prevent sagging over time, large or heavy wall hangings may require additional nails tapped directly into the wall through the rug.
Loop Pile Rugs: Vacuum using hose attachment only, not a roller. Trim any yarn that comes loose rather than pulling.
Cut Pile Rugs: Cut pile carpets can shed fibers for up to a year and may require frequent vacuuming. Loose yarns can be pulled out or trimmed as needed.
If your order arrives damaged, please take pictures of the box and products and contact us within 3 days after delivery so we can take action.
If your package tracking shows delivered but has not arrived, please notify us, so we can investigate and solve any shipping issues.
Our warranty covers the original purchaser from any defects in material or workmanship under normal use.
Warranty parts will be provided free of charge with free shipping to all original purchasers in the EU. Original purchasers outside the EU will be provided warranty parts free of charge, if covered under warranty, but will have to pay shipping.
This Limited Warranty does not cover any problem that is caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship. These conditions may include, but are not limited to, misuse, accidents, and improper operation or maintenance.
For example the scissors on a tufting gun might break because it is not configured properly or if it is cutting a hard object. Luckily we do offer spare parts at a small price.
A tufting gun is a powertool that moves at high speed, this creates heat and friction. By keeping the moving parts clean and lubricated you can extend the life cycle of your tufting gun!
Always unplug your tufting gun before doing maintenance to avoid accidentally turning it on. If you hear any sudden noise or unpleasant cracks that disturbs the consistent motor sound, stop and unplug immediately, check and tighten all parts manually.
Brush away dust and yarn
Use a brush to remove any left over yarn after every tufting session. Little bits can get stuck inside the scissor mechanism or block the wheel, jamming the entire gun.
Lubricate moving parts
Keep the moving parts on your tufting gun lubricated, by applying a small drop on all metal parts that move and could create friction.
We recommend lubricating grease like our Eurol sewing oil. All metal moving parts and joints should be lubricated. Do not lubricate any electronic parts like the motor.
Inspect the screws
Inspect your machine regularly, check all screws and bolts. These might get loose due to the vibration and could cause damage if a part comes loose during tufting.
If you have a screw that comes loose frequently, we recommend a special glue called: Loctite 243. This can fix any worn threading and handle vibrations easily. The loctite is available in most hardware stores. In case your screws are worn out, we can also ship you these.
To apply Loctite:
Place the Loctite paste on a piece of paper or cardboard so you can dip the screw,
Unscrew the screw from your tufting gun,
Dip the threading of the screw in the Loctite paste so it covers the threading,
Screw the screw back in the machine,
Let it rest for at least 24 hours.
In the event that you need to disassemble your gun in the future, the Loctite will give with a bit of pressure, it will not be permanent. That only happens with the stronger Loctite 270.
When in stock: we ship within 1-2 business days after payment has been received.
For pre-orders: the shipping date is specified on the product page.
We always try to get your order to you as fast as possible, delivery times vary depending on where you order from. See our shipping estimates here. All orders are shipped from Amsterdam, Netherlands.
We are based in Amsterdam, Netherlands. We currently operate a warehouse and do not have a physical store open to the public.
The address of our warehouse for returns:
Johan van Hasseltweg 12 A
1022 WV Amsterdam
Vous avez encore des questions ? Contactez nous !