Frequently Asked Questions

Tufting Guns

  • Are your tufting guns authentic?

    Yes, we can proudly share that all our tufting guns are the original authentic models and always the latest version. You can expect a fully working and reliable tufting gun. We do not offer any infamous unreliable replica units.

  • What is included with a tufting gun?

    Included are:

    • Tufting gun
    • Power adapter

  • What maintenance does a tufting gun need?

    A tufting gun is a powertool that moves at high speed, this creates heat and friction. By keeping the moving parts clean and lubricated you can extend the life cycle of your tufting gun!

    Always unplug your tufting gun before doing maintenance to avoid accidentally turning it on. If you hear any sudden noise or unpleasant cracks that disturbs the consistent motor sound, stop and unplug immediately, check and tighten all parts manually.

    Brush away dust and yarn

    Use a brush to remove any left over yarn after every tufting session. Little bits can get stuck inside the scissor mechanism or block the wheel, jamming the entire gun.

    Lubricate moving parts

    Keep the moving parts on your tufting gun lubricated, by applying a small drop on all metal parts that move and could create friction.

    We recommend lubricating grease like our Eurol sewing oil. All metal moving parts and joints should be lubricated. Do not lubricate any electronic parts like the motor.

    Inspect the screws

    Inspect your machine regularly, check all screws and bolts. These might get loose due to the vibration and could cause damage if a part comes loose during tufting.

    If you have a screw that comes loose frequently, we recommend a special glue called: Loctite 243. This can fix any worn threading and handle vibrations easily. The loctite is available in most hardware stores. In case your screws are worn out, we can also ship you these.

    To apply Loctite:
    Place the Loctite paste on a piece of paper or cardboard so you can dip the screw,
    Unscrew the screw from your tufting gun,
    Dip the threading of the screw in the Loctite paste so it covers the threading,
    Screw the screw back in the machine,
    Let it rest for at least 24 hours.

    In the event that you need to disassemble your gun in the future, the Loctite will give with a bit of pressure, it will not be permanent. That only happens with the stronger Loctite 270.

  • How to clean tufted rugs

    Using water or a mild detergent, clean the affected areas. Rugs made of mixed fibers may wear unevenly over time. Floor rugs should be displayed in a low-traffic area, on a table or shelf, or hung on the wall to extend their life. To prevent sagging over time, large or heavy wall hangings may require additional nails tapped directly into the wall through the rug.

    Loop Pile Rugs: Vacuum using hose attachment only, not a roller. Trim any yarn that comes loose rather than pulling.

    Cut Pile Rugs: Cut pile carpets can shed fibers for up to a year and may require frequent vacuuming. Loose yarns can be pulled out or trimmed as needed. 

  • Shipping

  • Do i have to pay import tax?

    Living in the EU? No import tax! Since we are an EU registered company based in Amsterdam, Netherlands we pay all import and VAT duties for you in advance. This only applies to country’s within the EU. You only pay during checkout.

    This does not include: Norway, the United Kingdom and Switzerland. For the United Kingdom, customs fee for a tufting gun is around £67. For Norway, customs fee for a tufting gun is around 1150 Norwegian Kr.

  • How much does shipping cost?

    Shipping costs differ per country. Enter your address in your cart or during checkout to calculate the shipping costs. You can combined multiple items into one shipment, the price will not change and is for the total shipping lot, not per item.

  • Do you ship to my country?

    We ship to every country in Europe, if you want to have your package delivered somewhere else, contact us. We will try to find an affordable shipping solution. See our shipping estimates here.

  • When do you ship?

    When in stock: we ship within 1 business day after payment has been received.

    For pre-orders: the shipping date is specified on the product page.

    We always try to get your order to you as fast as possible, delivery times vary depending on where you order from. See our shipping estimates here. All orders are shipped from Amsterdam, Netherlands.

  • My package is damaged/missing

    If your order arrives damaged, please take pictures and contact us within 3 days after delivery so we can take action. If your order has not arrived, please notify us, so we can investigate and solve any shipping issues.

  • Returns & Refunds

  • How can i return products?

    You have 14 calendar days to return an item from the date you received it. We do not cover the shipping costs for returns. Please contact our customer service to start a return, happy to help.

    To be eligible for a return, products must be unused and in the same new condition that you received them. For Tufting guns, please return it in the original packaging if possible to keep them protected.

  • How long is the warranty?

    Your warranty period is valid for six months from the date of the original purchase from Tufting Europe and is valid provided the product is only used in accordance with published guidelines from Tufting Europe for the product, including the product’s user manuals and technical specifications.

    If your warranty period is over and something happens, we will find a way to help you keep on tufting. Reach out to our customer service!

  • What is covered by warranty?

    Our warranty covers the original purchaser from any defects in material or workmanship under normal use.

    Warranty parts will be provided free of charge with free shipping to all original purchasers in the EU. Original purchasers outside the EU will be provided warranty parts free of charge, if covered under warranty, but will have to help pay shipping.

    This Limited Warranty does not cover any problem that is caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship. These conditions may include, but are not limited to, misuse, accidents, and improper operation or maintenance.

    For example the scissors on a Tuft Gun will only break because it is not configured properly or if it is cutting a hard object. Luckily we do offer spare parts at a small price.

  • Orders

  • Where are you based?

    We are based in Amsterdam, Netherlands. We do not have a physical shop open to public.

    The address of our warehouse for returns:

    Tufting Europe
    Johan van Hasseltweg 12 B
    1022 WV Amsterdam

  • Can I purchase as a business?

    Yes you can. Enter your EU VAT details during checkout to purchase as a company and have tax deducted.

  • Can you merge old orders to my new account?

    If you ordered without an account in the past, and made an account at a later time, we can link your order to your new account. Just e-mail us with your account e-mail and order numbers.

  • Still have questions? Contact us!