Guide for Heavy Duty Rug Shearing Machine

Delivery time per country

For international orders, we use FedEx to make sure your package arrives quickly and safely. FedEx doesn’t transport on Sundays, so if you order on Friday make sure to add one extra day when using the delivery information below.

We know you're going to love our products, but just in case you don't, we've got you covered for a easy return. Simply request a return label via customer service.

We offer free returns and exchanges within 14 days of your delivery. Read more on refunds here.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5 business days.

EXCHANGES

If you received a defective or damaged item, please take pictures and inform us of the issue. For example if it is a factory defect, or damaged during shipping. Send us an email at support@tuftingeurope.com and we will replace the items.

Our Inner Circle Tufting program! 

Once you’ve spent €250 – whether in a single checkout or across all your purchases since creating your account – you’ll automatically join our exclusive community. No extra steps, no hassle. Just shop, tuft, and unlock our rewards.

✂️ Secret Discounts
Save on tufting essentials like yarns, and primary cloth. Inner Circle pricing automatically shows when you log in.

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Skip the rush and grab the best deals before they sell out.

✂️ Exclusive Gifts
Get exclusive goodies like our golden Tufty pin with orders over €100 – a fun way to show off your tufting passion!