Frequently Asked Questions

No, we cannot guarantee delivery on a exact day as shipping times vary per country. However, you can specify which day you would like us to start shipping your order via our customer service. This can be any date in the future.

We can only change the delivery address before we ship out your order. Once your package is in transit, we cannot alter the address. With that in mind, please choose your delivery address carefully and try to avoid temporary locations such as a holiday address.

Living in the EU? No import tax! Since we are an EU registered company based in Amsterdam, Netherlands we pay all import and VAT duties for you in advance. This only applies to country’s within the EU. You only pay during checkout.

Customers from the United Kingdom, Norway, Switzerland and elsewhere may be charged import duties and taxes. We compensate this by offering TAX free shopping to our non EU customers. Duties rates vary depending on the value of the goods.

This does not include: Norway, the United Kingdom and Switzerland. For the United Kingdom, customs fee for a tufting gun is around £67. For Norway, customs fee for a tufting gun is around 1150 Norwegian Kr.

Please note that if you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.

We ship to every country in Europe, if you want to have your package delivered somewhere else, contact us. We will try to find an affordable shipping solution. See our shipping estimates here.

Shipping costs differ per country. Enter your address in your cart or during checkout to calculate the shipping costs. You can combined multiple items into one shipment, the price will not change and is for the total shipping lot, not per item.

If your order arrives damaged, please take pictures of the box and products and contact us within 3 days after delivery so we can take action.

If your package tracking shows delivered but has not arrived, please notify us, so we can investigate and solve any shipping issues.

When in stock: we ship within 1-2 business days after payment has been received.

For pre-orders: the shipping date is specified on the product page.

We always try to get your order to you as fast as possible, delivery times vary depending on where you order from. See our shipping estimates here. All orders are shipped from Amsterdam, Netherlands.