Affiliate terms

1. Who we are

Tufting Europe is a trading name of a company registered in the Netherlands. Chamber of Commerce number 55119360. VAT number NL002217941B40. Registered address: Johan van Hasseltweg 12A, 1022 WV Amsterdam, Netherlands. In these terms, we, us and Tufting Europe mean that company. You and affiliate mean the person or business accepted into the programme.

2. Definitions

• Code is the personal discount code we issue to you.
• Link is the personal tracking link we issue to you.
• Referral is a completed and paid order that is attributed to your code or your link under clause 5.
• Order value is the total of the goods in an order after any discount has been applied, excluding VAT and excluding shipping charges.
• Dashboard is the affiliate area of our website where you can see your visits, referrals, coupons and earnings.

3. Eligibility

You must be at least 18 years old. You must be resident or established in a country we ship to. You may apply as a private individual or as a business.

You may not join if you operate a discount code website, a voucher or coupon aggregator, a cashback service, or a browser extension that applies codes at checkout. This applies regardless of any other activity you carry out.

4. Application and approval

Every application is reviewed by hand. We may accept or refuse any application, and we do not have to give a reason. Acceptance is personal to you and you may not transfer it to anyone else.

You must give accurate information in your application and keep your account details up to date. We may suspend an account with inaccurate details until it is corrected.

5. How a referral is attributed

An order is attributed to you in one of two ways.

• By code. The customer enters your code at checkout.
• By link. The customer clicks your link and places an order within 30 days of that click. Attribution is stored in a cookie in the customer’s browser.

If a customer clicks the links of more than one affiliate, the most recent click before the order is the one that counts. If a customer arrives through one affiliate’s link and enters a different affiliate’s code, the code takes priority.

Attribution depends on the customer’s browser accepting cookies and on the customer completing the order on our website. We cannot attribute orders that we cannot track, and we are not liable for referrals lost to browser settings, ad blockers, privacy tools or cookie refusal.

6. Commission

You earn 10% of the order value of each referral, as defined in clause 2. Commission is not paid on VAT, on shipping charges, or on the value of any discount applied to the order.

Commission is recorded in your dashboard when the order is paid. It becomes payable once 30 days have passed since the order date, so that any return or cancellation can be accounted for first.

If an order is refunded, cancelled or charged back in whole or in part, the corresponding commission is reversed. If commission has already been paid out, we may deduct the amount from your next payout, or ask you to repay it.

Commission is not earned on gift cards, on shipping, or on any order paid for by store credit that originated as affiliate commission.

7. Payouts

You may request a payout from your dashboard at any time, provided your available balance is at least €50. We pay in euro, by bank transfer to the account you nominate, or as store credit if you prefer. Payouts are processed within 14 working days of a valid request.

Bank charges on the receiving side are yours. We are not responsible for a payment sent to bank details you entered incorrectly.

8. Tax

You are responsible for declaring and paying any tax due on the commission you earn. Nothing in this agreement makes you our employee, agent, partner or representative.

If you are a business registered for VAT in the European Union, tell us your VAT number. Commission may then be subject to VAT or to the reverse charge, depending on where you are established. If you are a private individual, commission is paid without VAT and you declare it as income where you live.

9. What is not allowed

The following will result in the affected commission being withheld, and may result in your removal from the programme.

• Self-referral. Using your own code or link for your own orders, or for orders placed by someone in your household, or arranging for someone to place an order on your behalf.
• Coupon and voucher sites. Posting your code on discount code websites, voucher aggregators, cashback platforms, deal forums or browser extensions.
• Brand bidding. Bidding on the terms “Tufting Europe”, “tuftingeurope”, our product names, or any close variant or misspelling of them, in Google Ads or any other paid search or shopping platform.
• Impersonation. Registering domain names, social media accounts, email addresses or app store listings that contain our name or a confusingly similar variant.
• Paid social advertising that presents itself as coming from Tufting Europe.
• Cookie stuffing, forced clicks, iframes, redirects, or any technique that sets a tracking cookie without the customer’s deliberate click.
• Unsolicited email, bulk messaging, or posting your code where the audience has not chosen to hear from you.
• False or misleading claims about our products, our prices, our delivery times, or the discount your code provides.
• Placing your code on our own website, in a review, in a product comment, or anywhere that intercepts a customer who has already reached us.

10. Disclosure

Where the law requires it, and it usually does, you must make clear that you have a commercial relationship with us. On social media that means a visible label such as advertisement, ad, paid partnership or the equivalent in your language, placed where the audience will see it before they engage with the post. In the Netherlands this follows from the Reclamecode Social Media. Similar rules apply across the European Union.

Disclosure is your responsibility, not ours. We may remove you from the programme if you do not comply.

11. Our brand

You may use our name, our logo and our product images to promote us, in the form we supply them, and only to promote us. You may not alter our logo, use it as part of your own, or suggest that you speak for us or that we endorse you.

This permission ends when your participation in the programme ends.

12. Suspension and termination

Either of us may end this agreement at any time, for any reason, by giving notice in writing. Email is writing.

We may suspend your account, disable your code and withhold unpaid commission where we reasonably believe that clause 9 has been breached, or where an order shows signs of fraud. We will tell you why, and you may respond.

When your participation ends, your code stops working and your link stops attributing. Commission properly earned before that date, and not withheld under this clause, remains payable.

13. Changes to the programme

We may change the commission rate, the customer discount, the cookie window or these terms. We will tell you by email at least 30 days before a change takes effect, and we will publish the new version here with a new version number and date.

Orders placed before a change takes effect are paid at the rate that applied on the order date. If you do not accept a change, you may leave the programme.

14. Liability

Nothing in these terms excludes liability that cannot be excluded under Dutch law. Subject to that, our total liability to you under this agreement is limited to the commission properly earned by you and unpaid at the time the claim arises.

We do not guarantee any level of earnings, any volume of traffic, or the continued availability of the programme or of our website.

15. Data

We process your personal data to run the programme, to attribute referrals and to pay you. How we do that is set out in our privacy policy.

16. Governing law

Dutch law governs this agreement. Disputes go to the competent court in Amsterdam, unless the law gives you the right to bring them somewhere else.