Frequently Asked Questions

Yes. Enter your EU VAT details during checkout to purchase as a company and have tax deducted when ordering outside of the Netherlands.

If you checked out as a guest and made an account at a later time, we can link your old order to a new account so you can access your invoice. Contact our customer support with your account e-mail and order numbers.

Your warranty period is valid for six months from the date of the original purchase from Tufting Europe and is valid provided the product is only used in accordance with published guidelines from Tufting Europe for the product, including the product’s user manuals and technical specifications.

If your warranty period is over and something happens, we will find a way to help you keep on tufting. Reach out to our customer service!

Our warranty covers the original purchaser from any defects in material or workmanship under normal use.

Warranty parts will be provided free of charge with free shipping to all original purchasers in the EU. Original purchasers outside the EU will be provided warranty parts free of charge, if covered under warranty, but will have to pay shipping.

This Limited Warranty does not cover any problem that is caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship. These conditions may include, but are not limited to, misuse, accidents, and improper operation or maintenance.

For example the scissors on a tufting gun might break because it is not configured properly or if it is cutting a hard object. Luckily we do offer spare parts at a small price.

We are based in Amsterdam, Netherlands. We currently operate a warehouse and do not have a physical store open to the public.

The address of our warehouse for returns:

Tufting Europe
Johan van Hasseltweg 12 A
1022 WV Amsterdam
Netherlands